Service Center Aten — Repair, Maintenance, & Consultation
We offer a dedicated service center for Aten devices. Bring your damaged units for transparent, fast, and guaranteed inspection, repair, and optimization.
Category
KVM & Extender
- KVM Extender/ Switch
- HDMI/ DVI/ DP
- USB/ PS2/ RS-232
Service
Service Center
- Official Spare Parts
- Firmware & Tuning
- Burn-in & QC
7K+
Units Handled
98%
Satisfaction
10+ yrs
Experience
Aten Devices
What We Handle?
Focusing on Aten's KVM and connectivity peripherals.
KVM Extender
Over IP/ Fiber/ Catx—diagnosis, repair, remote calibration.
KVM Switch
Desktop/ Enterprise KVM—port failure, USB hub, hotkey, and firmware.
Video Matrix & Splitter
HDMI/ DVI/ DP—EDID, synchronization, image artifacts, and PSU.
Console Server
Serial/ RS-232/ RS-485—configuration, access, and recovery.
Converter & USB Hub
USB/ PS2/ HID—latency, compatibility, power draw.
Accessories & Modules
Transceivers, PoE modules, fans, heatsinks, connectors, etc.
Our Services
Complete Repair & Maintenance Solutions
From diagnosis, component replacement, to system optimization.
Hardware Repair
Damaged ports, ESD/ surge, PSU, connectors, fans, thermal, PCB rework.
Firmware & Tuning
Upgrade/ downgrade, reset, calibration, and stability stress-tests.
Technical Consultation
Root-cause analysis, installation audits, preventive downtime recommendations.
Periodic Maintenance
Cleaning, thermal checks, OS/ driver updates, health reports.
Pickup & Delivery
Optional for certain areas; units are securely packed with a checklist.
Official Spare Parts
Original Aten components with a service warranty after repair.
Service Process
A Clear & Transparent Process
From consultation to handover—all documented.
Consultation & Scheduling
Contact us via WhatsApp/ email. Tell us about the symptoms & your SLA needs.
Initial Diagnosis
Visual & functional check, log collection, action recommendations.
Estimation & Approval
Cost breakdown & time estimate; we proceed after your approval.
Repair & Burn-in Test
Rework/ part replacement; intensive testing & quality control.
Handover & Warranty
Work documentation, prevention guide, repair warranty.
Need it fast? Request pickup now
Device pickup service is available for certain areas.
- Technician confirms pickup schedule & address.
- Unit is securely packed + condition checklist.
- Optional shipping insurance.
Service availability depends on location & queue. A specific estimate is provided after the initial diagnosis.
Advantages
Why Choose PVC?
Aten specialist with a streamlined process & comprehensive support.
Guaranteed
Clear terms & conditions for every job.
Fast Response
Regular status updates; quick escalation when needed.
Specialist Technicians
Experienced in handling various Aten models & series.
Minimal Downtime
Focused on keeping your operations running smoothly.
FAQ
Frequently Asked Questions
Do you accept all Aten models? Open
We support most of the KVM, extender, switch, matrix, and accessory lines. For very old/ end-of-life models, we will confirm spare part availability first.
How long does the repair take? Open
On average, 2-7 working days depending on complexity & spare part availability. A specific estimate is provided after the initial diagnosis.
Is on-site service available? Open
Yes. On-site service is based on scheduling & urgency. The visit fee will be informed upfront.
How does the warranty claim process work? Open
The service warranty covers the work/ parts replaced according to the handover document. Damage due to external factors (surge/ liquid) is not covered.
Contact
Contact PVC Service Center
Fill out the form or contact us via WhatsApp/ email. Our team is ready to help.
Service Center Address
Jl. Radin Inten II No.7, RT.7/RW.10, Duren Sawit, Kec. Duren Sawit, Kota Jakarta Timur, Daerah Khusus Ibukota Jakarta 13440
Phone/ WhatsApp
+62 817-7761-18
sales@pvc.co.id
